A support ticket can describe an incident report, problem, or issue with OpenNMS software. For each of these, we request that you open a ticket in the OpenNMS support portal (https://support.opennms.com). Our support team will triage the issue and decide the next course of action. You may want to open a support ticket for any of [...]

You should open a ticket in the OpenNMS support portal to address incident reports, problems, or issues with OpenNMS software. Or, you may have a general question or a request for product enhancements. Our support engineers are here to help. Support tickets are how we share issues and related information with our customers (like logs and [...]

Each authorized support contact in your company's support account should have received an email that specifies their individual login. This notification also includes a link to set their initial password and then log in to our support portal. Once the login is verified, these instructions apply to all logins. Steps to open a case: Log in [...]

The following table describes each subscription package support. Essential Meridian Cores (up to 2) Installation Minions (0-25) Support for: Meridian Core Minion support Helm support Support contacts: Three (3) support contacts Premier Meridian Cores (up to 4) Installation Minions (up to 100) Support for: Meridian Core Minion [...]

We do not currently offer per-incident support. Our subscription plans offer more than support, though. They give you access to Meridian, the hardened, tested, enterprise version of OpenNMS. They also give you the ability to contact our support engineers to ask questions, resolve incidents, report bugs, and request features and enhancements.

What we support: Configuration of OpenNMS data sources and data visualizations included with Helm Best-effort diagnostics of the Grafana platform based on general knowledge What we don’t support Grafana itself (diagnosing Grafana failures or scalability, fixing Grafana bugs, and so on)   Note: The Helm referred to here is an application that lets users create flexible [...]

What we support: Configuration and diagnostics of the flow and streaming technology listeners in the OpenNMS Core and Minion Customization of visualizations in the Helm application Support for how to set up OpenNMS to use Elasticsearch (ES) and configuration to the point of the Elasticsearch API What we don’t support: Kafka or Elasticsearch   Note: We'll [...]

What we support: How to set up OpenNMS to use NewTS and OpenNMS configuration to the point of the Cassandra API What we don’t support: Direct support of Cassandra or ScyllaDB clusters (we may suggest only general knowledge and best-effort diagnostics)

PostgreSQL What we support: Basic technical assistance such as setup, configuring access to the PostgreSQL database, and issues related to its interaction with the Meridian Core What we don’t support: Fixes for PostgreSQL bugs or making sure the database is sustained   PostgreSQL Cluster What we support: Help with configuration, advanced troubleshooting, diagnostics, and only maintenance [...]

What we support: How to set up OpenNMS to use Kafka and configuration to the point of the Kafka API What we don’t support: Direct support of Kafka (we may suggest only general knowledge and best-effort diagnostics)   Note: We'll give our best effort to help determine if a problem exists—in your environment—with a technology stack [...]