You should open a ticket in the OpenNMS support portal to address incident reports, problems, or issues with OpenNMS software. Or, you may have a general question or a request for product enhancements. Our support engineers are here to help.

Support tickets are how we share issues and related information with our customers (like logs and configurations), ask questions, provide suggestions, and capture progress and resolution histories. We want to be well-connected with you as a customer to ensure your success—as well as our own.

If in doubt, create a support ticket and we'll reach out.

To open a support ticket, log into the OpenNMS support portal at Once the OpenNMS support team receives a support ticket, they will review and prioritize it to make sure it gets the proper attention.