Network management is hard- the technical experts at the OpenNMS Group are ready to help make it easier. Because our support staff is always in contact with the development team, they can find the solution to your problem faster than anyone else.
Support Options
PRIME SUPPORT
Available to Meridian customers, the Prime support option covers unlimited support issues for one year.
Response Times
- Non-Urgent Issue – 24 hrs
- Urgent Issue – 4 hrs
- Application Outage – 4 hrs
ULTRA SUPPORT
Our ULTRA package combines higher response levels, development support, and a dedicated OpenNMS consultant. Optional support for Horizon with longer response times.
Response Times
- Non-Urgent Issue – 24 hrs
- Urgent Issue – 4 hrs
- Application Outage – 4 hrs
Product Comparison
Prime |
Ultra |
|
|---|---|---|
Distribution |
Meridian | Meridian or Horizon |
Response Time |
7am – 7pm EST Business Days |
7am – 7pm EST Business Days |
Development Support |
No | Yes |
Optional 24×7 Support |
Yes – $15,000 | Yes – $15,000 |
Price |
$20,000 | $45,000 |