Network management is hard- the technical experts at the OpenNMS Group are ready to help make it easier. Because our support staff is always in contact with the development team, they can find the solution to your problem faster than anyone else.
Available to Meridian customers, the Prime support option covers unlimited support issues for one year. Prime support includes 3 support contacts.
Severity 1 (Critical): 4 hours
Severity 2 (Urgent): 4 hours
Severity 3 (Non-Urgent): 24 hours
Our ULTRA package combines higher response levels, development support, and a dedicated OpenNMS consultant. Optional support for Horizon with longer response times. Ultra support includes 5 support contacts
Severity 1 (Critical): 1 hour
Severity 2 (Urgent): 1 hour
Severity 3 (Non-Urgent): 4 hours
24 x 7 emergency support add-on
This is an add-on to OpenNMS support products that provides customers with 24x7 (after hours) support for emergency OpenNMS software outages. Useful for customers that require nearly 100% up time of their OpenNMS. This addon includes an additional two support contacts to current support agreement.
Severity 3 (Critical) issues will receive an initial response within 15 minutes and a follow up response within an hour.
ADDITIONAL SUPPORT CONTACTS
We are happy to accommodate organizations requiring additional support contacts. Additional contacts are $2500 per year, per account.