Network management is hard- the technical experts at the OpenNMS Group are ready to help make it easier. Because our support staff is always in contact with the development team, they can find the solution to your problem faster than anyone else.

Support Options

PRIME SUPPORT

Available to Meridian customers, the Prime support option covers unlimited support issues for one year. Prime support includes 3 support contacts.

Response Times

  • Severity 1 (Critical): 4 hours
  • Severity 2 (Urgent): 4 hours
  • Severity 3 (Non-Urgent): 24 hours

ULTRA SUPPORT

Our ULTRA package combines higher response levels, development support, and a dedicated OpenNMS consultant. Optional support for Horizon with longer response times. Ultra support includes 5 support contacts

Response Times

  • Severity 1 (Critical): 1 hour
  • Severity 2 (Urgent): 1 hour
  • Severity 3 (Non-Urgent): 4 hours

24 x 7 emergency support add-on

This is an add-on to OpenNMS support products that provides customers with 24x7 (after hours) support for emergency OpenNMS software outages. Useful for customers that require nearly 100% up time of their OpenNMS. This addon includes an additional two support contacts to current support agreement.

Severity 3 (Critical) issues will receive an initial response within 15 minutes and a follow up response within an hour.

ADDITIONAL SUPPORT CONTACTS

We are happy to accommodate organizations requiring additional support contacts. Additional contacts are $2500 per year, per account.

Product Comparison

Prime

Ultra

Distribution

 Meridian Meridian or Horizon

Response Time

 7am - 7pm EST
Business Days		 7am - 7pm EST
Business Days

Development Support

 No Yes
Pricing Information