Network management is hard- the technical experts at the OpenNMS Group are ready to help make it easier. Because our support staff is always in contact with the development team, they can find the solution to your problem faster than anyone else.

Support Options

PRIME SUPPORT

Available to Meridian customers, the Prime support option covers unlimited support issues for one year.

Response Times

  • Non-Urgent Issue – 24 hrs
  • Urgent Issue – 4 hrs
  • Application Outage – 4 hrs

ULTRA SUPPORT

Our ULTRA package combines higher response levels, development support, and a dedicated OpenNMS consultant. Optional support for Horizon with longer response times.

Response Times

  • Non-Urgent Issue – 24 hrs
  • Urgent Issue – 4 hrs
  • Application Outage – 4 hrs

Product Comparison

Prime

Ultra

Distribution

Meridian Meridian or Horizon

Response Time

7am – 7pm EST
Business Days
7am – 7pm EST
Business Days

Development Support

No Yes

Optional 24×7 Support

Yes – $15,000 Yes – $15,000

Price

$20,000 $45,000