Each authorized support contact in your company's support account should have received an email that specifies their individual login. This notification also includes a link to set their initial password and then log in to our support portal. Once the login is verified, these instructions apply to all logins.

Steps to open a case:

  1. Log in to your OpenNMS support account through https://support.opennms.com.
  2. Click “Submit a New Ticket”.
  3. Enter all the necessary details.
  4. Fill in all the required fields (marked with a *).
  5. Click "Submit."

You'll receive an email from our system letting you know your support ticket was created. This will also include the ticket number. All future conversations will occur through this ticket. You'll also receive notifications through email when a support agent updates or comments on your ticket.