The following table describes each subscription package support.

Essential

  • Meridian Cores (up to 2)
  • Installation
  • Minions (0-25)

Support for:

  • Meridian Core
  • Minion support
  • Helm support

Support contacts:

  • Three (3) support contacts

Premier

  • Meridian Cores (up to 4)
  • Installation
  • Minions (up to 100)

Support for:

  • Meridian Core
  • Minion
  • Helm
  • Flows/ Streaming Telemetry
  • Sentinel
  • ALEC
  • NewTS

Support contacts:

  • Three (3) support contacts

Premier+

  • Meridian Cores (> 6)
  • Installation
  • Minions (>100)

Support for:

  • Meridian Core
  • Minion
  • Helm
  • Flows/ Streaming telemetry
  • Sentinel
  • ALEC
  • Newts

Support contacts:

  • Five (5) support contacts

24/7 Add-on

  • 24x7 (after-hours) support for emergency OpenNMS software outages
  • Additional two (2) support contacts added to your existing support package
  • Response SLA: 15 minutes when notified by emergency support toll-free number

Recommended for customers who require nearly 100% uptime from their OpenNMS product.

Purchase as an add-on to your existing support package.

Support hours

Our support hours are 7 a.m. to 7 p.m. EST Monday - Friday.