The OpenNMS Privacy Policy

This Privacy Policy (“Policy”) is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information. If you have any questions about this Policy, send us a note at [email protected].

OpenNMS collects information from multiple sources, including websites hosted by or affiliated with OpenNMS (each a “Website” and collectively, the “Websites”) and software products and services OpenNMS offers (the “Software”). The Websites and the Software are referred to collectively in this Policy as the “Offerings”.

This Policy provides you with information concerning our practices and procedures as they relate specifically to information that we collect via any Offering that incorporates this Policy. By using such Offering, you accept the practices described in this Policy. We may occasionally update this Policy to reflect changes in our practices. When we post modifications to this Policy, we will revise the “Last Revised” date at the bottom of this web page. The modified Policy will be effective immediately upon posting on the Website. Your continued use of the Offering after the posting of the modified Policy constitutes your agreement to abide and be bound by it. If we make any material changes, we will place a notice on this Website prior to the change becoming effective and we will update the effective date accordingly. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Offering.

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Policy. You may, of course, decline to share certain Personal Information with OpenNMS, in which case OpenNMS may not be able to provide to you some of the features and functionality found on the Offerings.

Information Collected by OpenNMS

OpenNMS collects information from multiple sources, including the various Offerings. Some of this information can be used to identify you or another identified or identifiable natural person or other data subject (“Personal Information”). Other information is aggregated, anonymized, or otherwise not immediately usable to identify you or another natural person or data subject (“Anonymous Information”). Personal Information and Anonymous Information are collectively referred to as “Customer Information” in this Policy.

What do OpenNMS Websites Store and Collect?

We collect information about the apps, browsers, and devices you use to access our Websites and Offerings or open one of our HTML emails by using different types of technology, including “clear gifs” or “web beacons.” This “automatically collected” information may include Internet Protocol address (also known as “IP address”) or other device address or ID, web browser or device type, the web pages or sites that you visit just before or just after visiting a Website, the pages you view on a Website, and the dates and times that you visit the Websites.

Cookies and Web Beacons

We use small text files called cookies to improve the overall Website experience. A cookie is a piece of data stored on the user’s hard drive that contains information about the user. Cookies generally do not permit us to personally identify you (except as provided below). We may also use clear GIFs (a.k.a. “Web beacons”) in HTML-based emails sent to our users to track which emails recipients open.

This information is collected directly by the third party, and OpenNMS does not participate in that data transmission. Information collected by third parties in this manner is subject to that third party’s own data collection, use, and disclosure policies.

Types of Cookies

The Websites use the following types of cookies.

Essential Cookies

Essential (or “Required”) cookies that are required to provide you with features or services that you have requested. Disabling these cookies may make certain features and services unavailable.

Functionality Cookies

Functional cookies record your choices and settings regarding our Websites, maintain your preferences over time, and recognize you when you return to our Websites. These cookies help us to personalize our content for you, chat with you on the website, and show videos to you.

Performance and Analytics Cookies

Performance/Analytics cookies allow us to understand how visitors use our Websites by collecting information about the number of visitors to the Website, what pages visitors view on our Website, and how long visitors view pages on the Website. Performance and Analytics cookies also help us measure the performance of our advertising campaigns to help us improve our campaigns and the content for those who engage with our advertising.

Cookie Settings

You can decide when to accept cookies. One way you can do this is through your internet browser’s settings. Most browsers have an option to turn off the cookie feature, which will prevent your browser from accepting new cookies. You can also delete all cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some Website functionality might not work.

Fulfillment Data

If you choose to use a Website to purchase goods or services, we collect and process fulfillment data, some of which may be Personal Information. These are required individual details for the establishment, content, or alteration of a contract. The required details depend on the goods or services you are procuring. The required details are typically identified with an asterisk (*). This includes – depending on the good or service – your name and e-mail address, billing information, company name, tax ID, address and telephone number, username, and password.

What does the OpenNMS Software Collect?

The Software may, from time to time, collect usage statistics on your use of and interaction with the Software, to further improve your experience with and learning of the Software and OpenNMS’s other products and services. In particular, the collected information is used to improve the usability and effective operation of the Software. The collected usage statistics include statistics on the execution of operators, operators and settings in processes, the selection of actions, and navigation between elements in the user interface of the OpenNMS Software.

Why OpenNMS Collects Information

OpenNMS uses the information we collect for the following purposes:

Maintain & Improve Our Offerings

We use your information to ensure the Offerings work as intended, such as tracking outages or troubleshooting issues that you report to us. For example, we continually monitor our products to look for problems. If we find something wrong with a specific feature, reviewing activity information collected before the problem started allows us to fix things more quickly.

We use your information to make improvements to the Offerings – for example, to understand and analyze the usage trends of the Software to improve it and build better products. Or it may help us discover that it’s taking users too long to complete a certain task or that they have trouble finishing steps at all. We can then redesign that feature and improve the product for everyone.

Develop New Offerings

We use the information we collect in the Offerings to help us create new features and functionality.

Provide Personalized Services

We use the information we collect to customize the Software for you, including recommending specific next steps for you to take while using the product.

Measure Performance

We use data for analytics and measurement to understand how our Offerings are used. For example, we analyze data about your visits to our sites to do things like optimize website design, monitor, and analyze the operation and effectiveness of the Website, and monitor aggregate site usage metrics such as total number of visitors and pages viewed. We use a variety of tools to do this, including Google Analytics. Google Analytics relies on first-party cookies, which means OpenNMS sets the cookies. Click here to opt-out of Google Analytics.

Communicate with You

We use information we collect, like your email address, to interact with you directly. For example, we may email you to let you know about upcoming changes or improvements to the Software; or regarding things you post on the Offerings. And if you contact OpenNMS, we’ll keep a record of your request to help solve any issues you might be facing.

Managing and Deleting Your Information

When you’re signed into your OpenNMS account, you can always review and update information by visiting your OpenNMS account profile.

Removing Your Information

To request OpenNMS to delete your information, send an email to [email protected]. Once we confirm your identity, we will immediately start the process of removing your data from our products, systems, and email distribution lists. As with any deletion process, things like routine maintenance, unexpected outages, bugs, or failures in our protocols may cause delays in the processes and timeframes in connection with such removal.

There are other ways to control the information OpenNMS collects, including configuring your browser to indicate when OpenNMS has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember, as described above, the OpenNMS Offerings rely on cookies to function properly.

Third-Party Websites

The Offerings contain links to websites and services provided by third parties. Any Personal Information you provide on third-party sites or services is provided directly to that third party and is subject to that third party’s policies governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links are displayed on the Offerings. We encourage you to learn about third-parties’ privacy and security policies before providing them with Personal Information.

Protection of Minors

OpenNMS Offerings are not intended for minors. For that reason, OpenNMS does not knowingly collect or maintain Personal Information from persons under 18 years old, and no part of the OpenNMS Offerings are directed to persons under 18. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE OPENNMS OFFERINGS AT ANY TIME OR IN ANY MANNER.

Sharing Your Information

When You Share Your Information

Some of our Offerings let you share information with other people, and you have control over how you share. Any information that you voluntarily choose to include in an area of the Offerings accessible to other OpenNMS users, such as a public profile page or in a posting, will be available to other OpenNMS users who access that content.

Also, if you communicate directly with another OpenNMS user, any information that you voluntarily choose to include in such a communication with other OpenNMS users will be available to such other members. Once you make your information available in any of these ways, it could be collected and used by the recipients without restriction. We urge OpenNMS users to exercise common sense, prudence, and good judgment about what information to make available to others through the OpenNMS Offerings.

When OpenNMS Shares Your Information

We are not in the business of selling your information. We do, however, disclose your Personal Information in connection with developing and maintaining the OpenNMS Offerings. We share your Personal Information in the following cases:

With your consent

We may share Personal Information outside of OpenNMS when we have your consent. For example, if you give us permission to share your information with an OpenNMS partner.

For legal reasons

We may share Personal Information outside of OpenNMS if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request.

• Detect, prevent, or otherwise address fraud, abuse, security, or technical issues.

• Protect against harm to the rights, property, or safety of OpenNMS, our users, or the public as required or permitted by law.

• Protect the security or integrity of the OpenNMS Offerings and to protect or enforce third-party rights.

If OpenNMS is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your Personal Information and give affected users notice before Personal Information is transferred or becomes subject to a different privacy policy.


We maintain reasonable administrative, technical, and physical safeguards to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

If you discover a vulnerability or would like to report a security incident, you may send an email to [email protected]. If OpenNMS learns of a security breach, we will notify you in accordance with applicable law.

Compliance & Cooperation with Regulators

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

Data Transfers

Your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We transfer your Personal Information from the European Union to the United States in accordance with standard contractual clauses we entered into.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

EU Residents

If European Union (EU) data protection law applies to the processing of your information, you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service. Please email [email protected] to exercise these rights.

We process your information for the purposes described in this policy, based on the following legal grounds:

With your consent

We ask for your agreement to process your information for specific purposes like sending emails, and you have the right to withdraw your consent at any time.

When we’re pursuing legitimate interests

We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:

• Providing, maintaining, and improving OpenNMS Offerings to meet the needs of our users.

• Developing new products and features that are useful for our users

• Understanding how people use our OpenNMS Offerings to ensure and improve their performance

• Customizing OpenNMS Offerings to provide you with a better user experience

• Marketing to inform users about our OpenNMS Offerings

• Providing advertising to make many of our OpenNMS Offerings freely available for users

• Performing research that improves our OpenNMS Offerings for our users and benefits the public

• When we’re providing a service

• To provide a service you’ve asked for under a contract. For example, we process your information in connection with your licenses to the OpenNMS Offerings.

When we’re complying with legal obligations

We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request.

California Residents

California law permits individuals who provide OpenNMS with Personal Information and who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. OpenNMS does not currently disclose Personal Information to third parties for their direct marketing purposes. If OpenNMS changes this policy, we will update this provision and provide instructions on how you may make a request for details concerning such information.

Changes and Updates to this Privacy Policy

These policies may be amended from time to time. Your continued use of any OpenNMS Offering that incorporates this Policy will signify your acceptance of such amendment.

How to Contact Us

Please contact OpenNMS with any questions or comments about this Privacy Policy, your Personal Information, our use and disclosure practices, or your consent choices through [email protected].

Revised November 9, 2021