A subscription provides access to the software repository for initial installation and updates. Each instance of the software you are running requires one subscription. The instance places no limit on the number of users or the number of managed entities/elements.
OpenNMS features unlimited inventory. OpenNMS Meridian, our enterprise-ready release, is limited only per instance. Installing the software on multiple instances requires a subscription fee per instance. You may monitor as many nodes as possible with each instance.
An instance is each individual installation of Meridian or Horizon.
In addition to the services that GitHub and SonarCloud provide, the OpenNMS community also reports on vulnerabilities. With thousands of users and companies running the software, many in DoD, we have a lot of eyes and vulnerability scans on the software.
A support ticket can describe an incident report, problem, or issue with OpenNMS software. For each of these, we request that you open a ticket in the OpenNMS support portal (https://support.opennms.com). Our support team will triage the issue and decide the next course of action. You may want to open [...]
You should open a ticket in the OpenNMS support portal to address incident reports, problems, or issues with OpenNMS software. Or, you may have a general question or a request for product enhancements. Our support engineers are here to help. Support tickets are how we share issues and related information [...]
Each authorized support contact in your company's support account should have received an email that specifies their individual login. This notification also includes a link to set their initial password and then log in to our support portal. Once the login is verified, these instructions apply to all logins. Steps [...]
We offer a variety of support packages, with different options based on your environment and needs. Each package allows for a certain number of Meridian cores, Minions, support for a range of components, support contacts, and more.We also offer expanded support hours and associated SLAs with our 24/7 support add-on.See [...]
We do not currently offer per-incident support. Our subscription plans offer more than support, though. They give you access to Meridian, the hardened, tested, enterprise version of OpenNMS. They also give you the ability to contact our support engineers to ask questions, resolve incidents, report bugs, and request features and [...]
What we support: Configuration and diagnostics of the flow and streaming technology listeners in the OpenNMS Core and Minion Customization of visualizations in the Helm application Support for how to set up OpenNMS to use Elasticsearch (ES) and configuration to the point of the Elasticsearch API What we don’t support: [...]
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