What we support: How to set up OpenNMS to use NewTS and OpenNMS configuration to the point of the Cassandra API What we don’t support: Direct support of Cassandra or ScyllaDB clusters (we may suggest only general knowledge and best-effort diagnostics)

PostgreSQL What we support: Basic technical assistance such as setup, configuring access to the PostgreSQL database, and issues related to its interaction with the Meridian Core What we don’t support: Fixes for PostgreSQL bugs or making sure the database is sustained   PostgreSQL Cluster What we support: Help with configuration, [...]

What we support: How to set up OpenNMS to use Kafka and configuration to the point of the Kafka API What we don’t support: Direct support of Kafka (we may suggest only general knowledge and best-effort diagnostics)   Note: We'll give our best effort to help determine if a problem [...]

We have integration with OpenDaylight and will soon complete the project for Cisco ACI. NFV is on our roadmap. 

Provide as much detail about your problem to help us understand what the actual issue might be and assess the area of the application that is causing the issue. When possible, include the following in your ticket: OpenNMS logs that may have been created Configuration files The severity of the [...]

Initial response (Time to acknowledge the receipt of a support ticket and assign it to a support agent.) Severity Essential Premier Premier+ 24/7 (Urgent tickets only) Urgent 4 hrs 2 hrs 1 hr 15 min High 24 hrs 24 hrs 4 hrs N/A Medium 48 hrs 48 hrs [...]

Our support hours are 7 a.m. to 7 p.m. EST Monday-Friday. 24/7 emergency support is also available as an add-on. Examples: If the Client has a 24/7 support contract and opens an urgent ticket because of application failure outside of the regular 7 a.m. - 7 p.m. EST hours, then [...]

Once you've opened your ticket, we do the following to make sure we consistently deliver high-quality support: All new tickets are assigned directly to OpenNMS technical support engineers. Based on the situation and the severity, our team of support engineers will contact you within our committed response times. Available 7 [...]

Stay on top of tickets by monitoring and responding to activity and updates in our ticketing tool at https://support.opennms.com.

The OpenNMS Group is committed to providing outstanding and timely help for all of our support customers. In addition to helping our customers via support, we also offer dedicated consulting for more complex or time-intensive engagements. You can purchase consulting engagements in blocks of hours. Our dedicated OpenNMS SME consultants [...]