Provide as much detail about your problem to help us understand what the actual issue might be and assess the area of the application that is causing the issue.
When possible, include the following in your ticket:
- OpenNMS logs that may have been created
- Configuration files
- The severity of the issue
Use the following as a guideline for severity level:
|Critical - Emergency||OpenNMS application failure|
|Urgent||Production is adversely impacted, but still functioning.
Production seems fine, but you see some odd behaviors.
(This is the severity for most support tickets.)
|Non-urgent||Non-production cases or questions on potential use cases|