Our support hours are 7 a.m. to 7 p.m. EST Monday-Friday. 24/7 emergency support is also available as an add-on.


  1. If the Client has a 24/7 support contract and opens an urgent ticket because of application failure outside of the regular 7 a.m. - 7 p.m. EST hours, then it will be responded to within 15 mins and the support team will engage with the client to resolve the issue.
  2. If a high ticket is created at 6 p.m. EST, then it can be picked up anytime between 6 - 7 p.m. that day or 7 a.m. - 10 a.m. the next business day (4 business hours SLA).