Pricing2025-06-09T11:40:18-04:00

Meridian Subscription Pricing

OpenNMS Meridian has several different subscription options. Whether you're a small business or a large, highly distributed enterprise, we have something that will fit your infrastructure—and your response needs.

The Entry subscription is designed for smaller businesses to install and self-service Meridian independently, utilizing our robust community for support.

The Essential and Premier subscriptions include installation consulting to make sure you're getting the most out of Meridian's capabilities. These plans also include support and guaranteed SLAs for issues, according to severity. Additional 24/7 emergency support is also available to ensure you're covered—no matter the time.

Not sure where to start?

Get advice on what capabilities and support options are best for your business.

Choose your plan

Core

  • 1 Meridian installation

Support

  • Bug fixes

  • Security updates

Essential

  • Up to 2 Meridian installations

  • Up to 25 Minions

  • Installation consulting

Support

Response times:

Critical: 4 hr
Urgent: 24 hrs
Non-urgent: 48 hrs

Coverage hours:

7 a.m. – 7 p.m. ET Mon-Fri

Premier

  • Up to 4 Meridian installations

  • Up to 100 Minions
  • Installation consulting

Support

  • Everything in Essential plan

  • Flows / Streaming telemetry

  • External Time Series Storage

Response times:

Critical: 2 hr
Urgent: 24 hrs
Non-urgent: 48 hrs

Coverage hours:

7 a.m. – 7 p.m. ET Mon-Fri

Premier+

  • More than 4 Meridian installations

  • More than 100 Minions
  • Installation consulting

Support

  • Everything in Premier plan

  • Sentinel
  • Faster SLA

  • Mid-year checkup

Response times:

Critical: 1 hr
Urgent: 4 hrs
Non-urgent: 24 hrs

Coverage hours:

7 a.m. – 7 p.m. ET Mon-Fri

Add-ons*

Managed Deployment

Outsource platform deployment and maintenance to us, so you can focus on monitoring what matters.

  • A service designed to help you get started quickly without worrying about the technical setup.

  • Initial deployment consultation to ensure the fastest time-to-value.

  • Platform upkeep support: Covers everything required to maintain the OpenNMS platform—patches, upgrades, additional server deployments, disaster recovery setup, etc., but excludes any configuration or management of the monitored network (e.g., adding new nodes).

Resident Engineer

More than support—an extension of your team.

  • Includes all Managed Deployment services, plus:

  • Extended access to OpenNMS Support/Engineering, enabling deeper integration into your environment.

  • Custom thresholds, configurations, and integrations, tailored to your needs.

  • Proactive support and operational ownership, with our engineer acting as part of your team, handling day-to-day tasks and platform maintenance.

24/7 Support

Guaranteed rapid response for critical issues.

  • The support team will respond within 15 minutes when an urgent ticket is submitted for an application failure outside of standard business hours (7:00 a.m. – 7:00 p.m. EST).

*Only available for the Essential and Premier plans.

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Contact Info

2871 Lake Vista Drive
Lewisville, TX 75067

Phone: +1 919-533-0160
Email: [email protected]

© Copyright 2025 The OpenNMS Group, Inc.

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