The OpenNMS Group's support staff works directly with core OpenNMS developers to resolve tickets quickly and effectively. We offer support subscriptions for both OpenNMS Horizon and Meridian, as well as optional 24/7 assistance.
We are an ISP. Our network is what we actually sell, and that’s why we must have top performance from our network management system. We didn’t get top performance with our old system, but we do with OpenNMS.
Dale Meyerhoffer, Senior Network Analyst, Hershey Medical Center
I was the only IT person at the office, but with OpenNMS, it was easy to keep track of everything on the network, including our snow and ice-covered traffic light system. If there had been a problem, OpenNMS would have let me know.
In the last five years we’ve gone from 10,000 interfaces to 160,000 interfaces. It’s always going up and now there are more than a million RRD files on our Net App. And yet, our internal support costs have dropped dramatically as we got things more stable and acquired better management tools.